Patient Information

New Patients
New patients are welcome with or without a referral from a general dentist. Your first appointment will take roughly one hour during which we discuss your dental goals and examine your mouth to give recommendations as to the next step in achieving your dental goals.

A second appointment involving radiographs (x-rays), impressions of the mouth, detailed dental examination and photographs will be needed to assess dental conditions and plan for treatment. At a follow up consultation appointment an information booklet will be provided to you outlining your personalized treatment plan and cost estimate along with a time frame for completion of proposed treatment.

We will provide you with a new patient information package before your first scheduled appointment. It includes a medical history form, dental history form as well as insurance information. If you wish to save some time, you can download and print out our new patient forms and fill them out ahead of time.

Please click HERE to download our New Patient Form

Office Hours
Our current office hours are Monday thru Thursday by appointment only from 8 am to 5 pm, however Dr. Hopkins is available for emergencies. We invite our patients to complimentary parking in any parking stall marked “Reserved – Dr. Derek S. Hopkins Inc.”

Missed or Cancelled Appointments
Your appointment time is reserved only for you, thus a missed appointment means that another patient is unable to be seen. If you must reschedule your appointment, we ask that two-business days notice be given.

Payment Policy
There is no fee guide for the specialty of prosthodontics in British Columbia, so Dr. Hopkins has developed a fee schedule based upon clinic costs, laboratory costs, and professional fees. The fees are inclusive, however unforeseen costs such as the modification of treatment plan during treatment, increases in laboratory fees, delays in treatment, etc. may increase costs.  Treatment costs and options are always disclosed before any treatment commences.

For all examinations, consultations, and treatment performed, payment is expected at the time the services are rendered or initiated. Our office does not take assignment of dental insurance plans, however we are happy to fill out your paperwork so that you can be reimbursed for any coverage that your plan may provide for dental services. We accept debit, cash, personal cheques, Visa, and MasterCard payments.

Most insurance companies base their reimbursement on the General Dentist Fee Guide, therefore the amount you receive may be lower than the amount claimed.